Client Implementation Coordinator

About the job

As a Client Implementation Coordinator, you’ll be the link between our clients and internal teams. You’ll make sure implementations are well-organized, clearly communicated, and delivered on time.

You don’t need to be deeply technical—but you understand how systems work, can think logically, and know how to keep things moving. You enjoy working with clients, solving practical challenges, and making sure nothing falls through the cracks.

What you'll do

• Coordinate the end-to-end onboarding and implementation of clients (enterprise, e-commerce, and QR-on-Invoice).

• Act as the main point of contact for clients during implementation, ensuring clear communication and expectation management.

• Guide clients through the implementation process, including onboarding, releases, and go-live readiness.

• Create and maintain implementation plans, timelines, and progress tracking.

• Manage and maintain collaboration tools such as Jira and Zoho Projects, ensuring clear and structured tickets.

• Coordinate with internal teams (development, sales, delivery) to ensure smooth execution and alignment.

• Support User Acceptance Testing (UAT) and manage feature acceptance into production.

• Perform basic analysis on tickets and support troubleshooting (e.g. using logs), and provide 2nd line support when needed.

• Create and maintain client-facing documentation (user guides, onboarding materials) and internal documentation (e.g. Confluence).

• Monitor progress and client feedback, identify risks or improvements, and help ensure a smooth rollout.

The ideal candidate for this role will have:

You have experience in a coordinating role—such as implementation, onboarding, project coordination, or client support—and you enjoy working closely with customers.

You’re organized, proactive, and able to keep multiple moving parts under control. You communicate clearly, follow up when needed, and make sure things get done.

You have a logical mindset and some affinity with technical systems (you don’t need to code), and you’re comfortable working with tools like Jira or similar platforms.

You’re someone who takes ownership, thinks ahead, and enjoys helping clients succeed. You like bringing structure, keeping things on track, and making complex processes feel simple.

You're fluent in English and Dutch, and preferably also in Papiamentu (Spanish is a plus).

At Sentoo, we’re passionate about building meaningful products, and we’re looking for people who bring that same energy. Just like us, you like to work hard, share a few laughs, and maybe join us for a kapsalon once in a while.

Sound like you? Then hit that apply button—we’d love to meet you.

Please note that this role is an on-premise position in Curaçao. 

This is Sentoo

Sentoo is a fast-growing fintech company pioneering account-to-account (A2A) payments in the Dutch Caribbean. We’ve built our own payment infrastructure, enabling businesses and consumers to make seamless, secure transactions directly through their bank accounts. In addition to A2A payments, we offer alternative payment methods, including person-to-person transfers, mobile POS solutions, and integrations with leading platforms. We're transforming the payment landscape by eliminating barriers, reducing costs, and creating a more connected digital economy.